We’ve introduced new tools to give teammates and managers greater control and flexibility over phone conversations:

• 3-Way Calls: Add teammates or external numbers for quick collaboration.
• Warm Transfers: Share context before transferring calls for a smooth handoff. Find out more here.
• Call Listening: Managers can monitor live calls to provide real-time support. Find out more here.
• Call Blocking: Block spam with a custom blocked numbers list.
• Manual Call Assignment: Take calls from the queue before they’re auto-assigned.