# Phone: New Ways to Manage and Improve Your Calls

Shared by Peter • January 07, 2025

We’ve introduced new tools to give teammates and managers greater control and flexibility over phone conversations:

- **3-Way Calls**: Add teammates or external numbers for quick collaboration.
- **Warm Transfers**: Share context before transferring calls for a smooth handoff. Find out more [here](https://www.intercom.com/help/en/articles/8488917-take-calls-from-the-inbox).
- **Call Listening**: Managers can monitor live calls to provide real-time support. Find out more [here](https://www.intercom.com/help/en/articles/9821308-call-listening).
- **Call Blocking**: Block spam with a custom blocked numbers list.
- **Manual Call Assignment**: Take calls from the queue before they’re auto-assigned.